We’re committed to keeping your personal information safe!

From the end of March 2021, you will notice that the monthly Member Statement emailed to you will be password protected.

Why is the Society doing this?

It may feel like unnecessary hassle to have to enter a password each time you open the monthly Member Statement, but this precaution is an important facet of keeping your medical records private and confidential at all times.

This step also forms part of the Society’s compliance with the Protection of Personal Information Act (POPIA), which aims to ensure that all South African institutions conduct themselves in a responsible manner when collecting, processing, storing and sharing your personal information.

What must I do to open an electronic password-protected statement from the Society?

We have done our best to make the process as simple as possible. If you click on your monthly Member Statement received from the Society and a password request box opens, simply type in the principal member’s ID number or passport number if you do not have an RSA ID. The statement should then open as usual.

Will the Society ever share my personal information with marketing companies?

The Society will NEVER share your personal information with marketing companies. If you are contacted by insurers or other service providers suggesting that they have been mandated by the Society to market something such as gap cover to you (as we have recently been alerted to by a member), this is false marketing. Please do not share any banking details or other information with the marketeer, and do not be pressured into signing up for something because you may have been given the false impression that the marketeer or product is in any way related to, or endorsed by, the Society.

Please email benefitpost@dbbs.co.za, or call 053 807 3111, if you would like more information or have any questions.