CALL CENTRE: Email us, rather than call

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The COVID-19 pandemic is certainly posing a challenge to all of us to change the way we do things.I understand that many of you are worried about your own health and that of your loved ones during this time.

The Society fully supports the government’s efforts to contain the coronavirus through a 21-day lockdown, as we see this as an essential step in helping to protect our country and its people and to reduce the pressure on critical healthcare services as well as flattening the curve.

The Society has been classified as one of the essential services according to the regulations issued by the Minister of Cooperative Governance and Traditional Affairs, designated under section 3 of the Disaster Management Act,2002 (Act no 57 of 2002). We are therefore allowed during the lockdown period to continue to assist and support our members.In doing so, we are required to find a sustainable balance between members’ needs and the unfortunate realities of our current situation.

With many of our staff working remotely from home during the lockdown period, we therefore plea with you, our members, to adhere to the following, to ensure optimal service:

  • Postpone non-essential administration queries to after the lockdown period;
  • Postpone non-essential medical consultations to after the lockdown period; and
  • Send an e-mail to benefitpost@dbbs.co.za, instead of phoning the call centre.

We acknowledge that service levels may not be what you are used to, as we navigate through this time together.  Thank you for your understanding and co-operation.