Benefits: Day-to-Day


What are day-to-day benefits?

Day-to-day benefits typically include (but are not limited to) consultations with doctors and other healthcare practitioners, dentist visits, acute medicines, and optometry benefits.


What day-to-day benefits are covered by the Society?

See the table below. Unless otherwise specified, limits in this table are per beneficiary per benefit year.

CONSULTATIONS
General Practitioners (GPs), specialists and registered homeopaths
  • Paid at 90% of SRPL rate.
  • Combined GP, specialist, and homeopath limit of 15 consultations.
  • For elective non-emergency after-hours consultations, the benefit is limited to the SRPL rate for a normal consultation. See page 70 of the MEMBER GUIDE on how to avoid additional co-payments in this regard.
  • Doctors’ house calls will be paid at normal consultation rates unless clinically assessed to be required due to a medical emergency.
Physiotherapy, biokinetics and chiropractic services
  • Paid at 90% of SRPL rate.
  • Combined limit of R8 510.
Audiology, chiropody, podiatry, acupuncture, dietician services, occupational therapy, and speech therapy
  • Paid at 90% of SRPL rate.
  • Combined limit of R4 010.
Nursing practitioner
  • Paid at 100% of SRPL rate.
  • Limited to R2 250.
  • This benefit is applicable to consultations and in-rooms procedures and does not include private nursing, wound care or palliative care.
MEDICINE
Acute medicine (for chronic medicine benefits, see the separate chapter BENEFITS: CHRONIC MEDICINE)

Also see How to obtain acute medicine below this table for more information.

  • Paid at 70% of the negotiated rate, limited to R5 560.
  • Includes prescribed homeopathic medicine, contraceptive preparations and devices (pre-authorisation required for Mirena® device procedure).
  • Benefit for self-medication (OTC – over the pharmacy counter) limited to a maximum of R145 per event with a sub-limit of a maximum of 6 fills per year, and subject to the acute medicine limit of R5 560.

The MRP is a generic reference price that is the maximum amount that will be reimbursed for a list of generic medicines that cost less than the original brand name medicine. The member will be liable for the price difference should the beneficiary elect to receive medicine above the MRP price.

EYE CARE
Composite consultation
(including refraction, glaucoma screening, visual field screening and artificial intelligence screening for retinopathy)
  • Benefit is provided at 100% of the PPN agreed tariffs.
  • The benefit applies over a two-year cycle (new cycle started on 1 January 2024) for all beneficiaries and is subject to annual availability.
  • Benefits are limited to PPN tariffs when consulting a non-PPN provider and a co-payment may apply.
  • When consulting a non-PPN provider, the member must pay the provider and the Society will reimburse the member.
Frame and lens enhancements

Lenses (per lens)
a. Single vision or
b. Bifocal or
c. Multifocal

Contact lenses

Hard contact lenses

  • Composite consultation limited (per 2-year cycle) to a maximum of R820 at a PPN provider and R380 at a non-PPN Network provider.
  • Composite consultation includes refraction, glaucoma screening, visual field screening and artificial intelligence screening for retinopathy.

PLUS
1. Frame and lens enhancements – R1 680 for a PPN provider and R1 344 for a non-PPN provider.

This component of the optical benefit can be used to purchase a frame or for lens enhancements (tints and coatings), or a combination of both.

2. Per lens
a) Single vision – R215 OR
b) Bifocal – R460 OR
c) Multifocal – R860

OR
Contact lenses
a. Soft contact lenses – R1 500 per year.
OR
b. Hard contact lenses – R3 000 per 2-year cycle.

(Subject to pre-authorisation and benefit limit. Only applicable for diagnosed conditions such as Keratoconus.)

  • Prescriptions less than 0.50 dioptre will not be covered. No bi/multifocal lenses with a reading of less than 1.00 dioptre will be covered.
  • Bi/multifocal lenses for under 40-year-old beneficiaries must be motivated.
  • Contact lenses for children under 16 years of age must be motivated.
  • Beneficiaries can claim either spectacles or contact lenses (soft or hard) but not both in the 24-month cycle.
  • No liability for repairs of damage, or for loss of spectacles.
DENTAL
Conservative dentistry
  • Paid at 100% of SRPL rate.
  • Limited to R4 850, with a sub-limit of 1 oral examination, scale and polish every 6 months, from date of last service.
  • Includes preventative and diagnostic consultations, fillings, extractions, cleanings and x-rays.
  • Managed-care protocols apply, and pre-authorisation is required in respect of:

    • Elective procedures where general anaesthesia is required;
    • Children under the age of nine (limited to one admission per year); and
    • Removal of impacted wisdom teeth, apicectomies, removal of teeth and roots or exposure of teeth for orthodontic reasons.
  • No limit applies in respect of dentistry required as a result of trauma.
Specialised dentistry
  • PRE-AUTHORISATION REQUIRED ONLY IF DONE IN HOSPITAL From the Society’s Hospital pre-authorisation department.
  • Paid at 100% of SRPL rate.
  • Limited to R9 270.
  • Includes crowns, dentures, bridges and periodontal treatment.
  • Managed-care protocols apply for procedures performed in-hospital.
Orthodontic treatment
  • PRE-AUTHORISATION REQUIRED From the Society’s Claims department.
  • Paid at 75% of SRPL rate.
  • Limited to R27 910 per lifetime.
  • Benefits are not provided for treatment starting after a beneficiary’s 18th birthday.
  • Managed-care protocols apply.
MENTAL
Mental health (out of hospital)
  • Paid at 90% of SRPL rate.
  • Limited to R16 870.
TESTS
Pathology
  • Paid at 90% of SRPL rate, out of hospital.
  • Unlimited, but subject to request by a medical practitioner.
Radiology
  • Paid at 90% of SRPL rate, out of hospital (except for one bone density scan every 2 years for all beneficiaries over the age of 50 which will be paid at 100% of SRPL rate).
  • Unlimited, but subject to request by a medical practitioner.
HEARING
Hearing aids
  • PRE-AUTHORISATION REQUIRED From the Society’s Managed-care department.
  • Paid at 90% of the cost as approved by the Society.
  • Limited to R23 280.
  • Repairs and maintenance are included in the limit, to a sub-limit of 15% of the limit.
  • The benefit applies over a five-year cycle (starting from 1 January 2021).
  • No benefit payable in respect of hearing aid batteries.
  • Managed-care protocols apply.
MEDICAL EQUIPMENT
Colostomy bags and catheters
  • PRE-AUTHORISATION REQUIRED From Mediscor.
  • Paid at 90% of the cost as approved by the Society.
  • Limited to R24 250.
  • Managed-care protocols apply.
Aids and appliances
  • PRE-AUTHORISATION REQUIRED From the Society’s Managed-care department.
  • Paid at 50% of the cost as approved by the Society.
  • Limited to R9 630.
  • Includes insulin pumps, continuous glucose monitoring (CGM) devices including all test strips, orthopaedic boots, surgical collars, prosthesis, nebulisers, and hiring of equipment.
  • The type of appliance covered by this benefit will be at the discretion of the Society and all repairs and maintenance are included in the limit, to a sub-limit of 15% of the limit.
  • Managed-care protocols apply.
Continuous Oxygen Supply Machine and/or Oxygen
  • PRE-AUTHORISATION REQUIRED From the Society’s Managed-care department.
  • Paid at 100% of cost as approved by the Society.
  • Limited to R22 870.
  • Portable Oxygen Concentrator subject to Society approval up to the limit.
  • Managed-care protocols apply.
Wheelchairs
  • PRE-AUTHORISATION REQUIRED From the Society’s Managed-care department.
  • Paid at 90% of the cost as approved by the Society.
  • Limited to R12 150.
  • Quadriplegics and paraplegics only: limited to R36 870.
  • No benefit for motorised carts / tricycles other than motorised wheelchairs in appropriate cases.
  • Repairs and maintenance are included in the limit to a sub-limit of 20% of the limit.
  • The benefit applies over a five-year cycle (starting from 1 January 2021).
  • Managed-care protocols apply.

 

Where to obtain acute medicine

You can obtain your acute medicine from any registered pharmacy, but the Society has agreements with its PPs and DSPs to ensure that the negotiated Society rate is charged, so that you would not have an out-of-pocket expense other than the standard 30% co-payment that applies to acute medicine.

You may also collect your acute medicine from any other retail pharmacy in RSA. However, keep in mind that if you do not obtain your acute medicine from a PP/DSP, you could have additional out-of-pocket expenses, over and above the standard 30% co-payment that applies to acute medicine, if such a pharmacy charges a higher dispensing fee than the one negotiated with the Society’s PPs and DSPs.

Other Benefits

Back to Top